TERMS & CONDITIONS

Arrival time to your service site

Arrival time: We are usually pretty good about arriving as scheduled. That being said please consider that our jobs can sometimes take more or less time to complete than scheduled. Circumstances such as customers adding more services, reducing services and changes to our route for increased efficiency can easily result in adjustments to the schedule. So on occasion we may arrive earlier or later than scheduled. In either event we will always keep you posted and call approximately 30 minutes prior to our arrival so that your not inconvenienced.

Note: Room sizes, a room 200 sq ft or less. Combination rooms may be considered two or more rooms. 

Get Ready For Us!

If possible Please vacuum your carpeting before we arrive.

Please clear vehicles from the driveway. We will need the space closest to the door we will be entering. If you might have to leave while we are cleaning please remove your car from the garage and park it on the street before we arrive so we don't block you in.

Please pin up any full length draperies so that they will be at least 6 inches off the floor.  Also, please pin up any skirts on upholstered furniture which may be touching the carpet.

Please call to your technicians attention any spots or stains which may require special techniques.

For your pet's peace of mind (and ours!) please put them in a safe, quiet place where our cleaning won't disturb them.

For safety sake, be sure to keep an extra close eye on your curious little ones.

Furniture moving: The following suggestions regard furniture moving.  There is no charge to move small furniture. We are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, items with loose legs, very heavy pieces etc.

Please clear floors of toys and other small items in the room being cleaned as much as possible. Any small pieces of furniture such as dining room chairs, magazine racks, plants, end tables and any other small to medium furniture should be removed from the rooms being cleaned if you’re able. You may want to use areas not being cleaned for temporary storage. “Budget Packages” typically do not involve any furniture moving however we can move end tables, coffee tables, dinning chairs and night stands or similar if requested. If we are cleaning the traffic areas “Budget Package”  in a bedroom you may place small items on the bed. If you wish to have the beds or larger furniture moved our “Deep Clean Package” please do not load them up with other furniture or items.

Please advise your technician about any special requirements to follow when moving your fragile furniture; weak legs, loose tops, etc.

Remove all breakable items (pictures, vases, lamps, etc) from furniture which will have to be temporarily moved from its regular location
Any small pieces, such as dining room chairs, magazine racks, floor plants, etc. that you can remove from the carpet to be cleaned will shorten processing time and return the carpet to normal use sooner. China cabinets, sectional sofas, entertainment centers, antique and fragile furniture cannot be moved. However, carpet underneath such items can be hand cleaned where sufficient room is available, or we can edge right around the base. We have spray shields on all our cleaning wands so your furniture is not at risk.

When you schedule your cleaning you should receive an arrival time window. We make every effort to keep our appointments, however on occasion we may have to adjust our schedule. We will not rush through one job to arrive on time to the following job. By being prepared you can help us to maintain our schedule. If for some reason we have to adjust our schedule we will give you a courtesy call to let you know. Likewise, if for some reason you must change or reschedule your appointment or adjust the cleaning order please give us as much notice as possible.

Thank you!!! By being prepared you help make our job easier and allow us to be more efficient. We look forward to serving you.

Here are some tips for after we have performed our cleaning services.

 

For faster drying carpets:

• Adjust thermostat to 72 degrees, or if appropriate open windows
• Turn off humidifiers on furnace.
• Turn your thermostat fan control setting to "On."
• Turn on all ceiling fans (make sure air blows down.)
• Turn on dehumidifier or air conditioning
• Run floor fans over carpet.
• Do not remove the plastic pieces placed under legs of furniture until carpet is absolutely dry.
• Preferably allow several days to allow moisture trapped under the plastic to evaporate therefore preventing rust or permanent furniture stain.
• Do not replace furniture or area rugs in cleaned areas for 24 hours

For walking on damp carpet:
If possible, avoid walking on damp carpet. If this is not possible, use inside shoes (slippers or sandals) to walk on it. We can also provide you with a pair of booties. You may also walk on the carpet with clean white socks. If you must go in and out over the damp carpet, wipe your shoes thoroughly with a wet cloth each time before walking on carpet. Dirt will track off on damp carpet very easily.

Be VERY careful walking onto a hard surface (tile or wood) because it will be slippery! 

Thank you and have a blessed day.